Community Guidelines

1 How these Guidelines apply

These Guidelines form part of Mimi's Terms of Service. Users must also follow applicable laws, product-specific rules, seller requirements, promotion terms, and directions issued by Mimi. If a law or another Mimi policy sets a stricter standard, the stricter standard applies.

The examples below are not exhaustive. Mimi may restrict content, conduct, or products that create a legal, safety, fraud, reputational, or consumer-protection risk even if the exact example is not listed.

2 Core community standards

3 Respectful and lawful behaviour

Harassment and bullying. Do not threaten, intimidate, shame, stalk, sexually harass, repeatedly target, or encourage abuse of another person.

Hateful conduct. Do not attack, degrade, exclude, or incite hostility against a person or group based on protected characteristics such as race, ethnicity, nationality, religion, disability, sex, gender, sexual orientation, age, or serious medical condition.

Violence and dangerous conduct. Do not threaten, praise, organise, or instruct violence; depict graphic violence mainly to shock; promote dangerous challenges; or encourage conduct likely to cause injury or property damage.

Self-harm and exploitation. Do not encourage suicide, self-harm, eating disorders, trafficking, forced labour, sexual exploitation, or abuse. Supportive discussion and legitimate awareness content must be handled responsibly and must not provide harmful instructions.

Child safety. Do not sexualise, exploit, endanger, groom, contact for improper purposes, or reveal sensitive information about a minor. Content involving minors must be age-appropriate and lawfully created with suitable adult supervision and permissions.

Privacy. Do not share personal, confidential, financial, medical, identity, location, or account information without lawful authority. Doxxing, blackmail, non-consensual intimate material, and threats to expose information are prohibited.

4 Honest commerce and authentic engagement

Accurate representations. Listings and live-stream statements must accurately describe the product, seller, price, quantity, condition, origin, material features, availability, delivery terms, warranty, and return conditions.

No misleading claims. Do not use fake discounts, false scarcity, altered demonstrations, fabricated testimonials, misleading before-and-after images, undisclosed material conditions, or unsubstantiated health, performance, income, or investment claims.

Authentic engagement. Do not buy or coordinate fake followers, views, likes, comments, reviews, orders, referrals, or live-stream activity. Do not review your own product without clear disclosure or pressure users to leave dishonest feedback.

No fraud or impersonation. Do not use stolen identities, false credentials, fake businesses, deceptive payment requests, phishing, advance-fee schemes, fake giveaways, romance scams, investment scams, recovery scams, or impersonation of Mimi, a public authority, brand, professional, or another person.

Platform integrity. Do not manipulate search results, recommendation systems, rankings, promotions, vouchers, commissions, refunds, chargebacks, or account limits. Creating linked accounts to avoid enforcement is prohibited.

Transactions on Mimi. Do not redirect users to unauthorised off-platform payment methods or communications to avoid Mimi's safeguards, fees, records, review, or dispute process. Never request passwords, one-time codes, or unnecessary financial information.

5 Live-stream and content rules

Hosts, creators, sellers, guests, and viewers must follow these additional rules:

• Live content must not contain prohibited conduct, products, demonstrations, links, QR codes, contact details, or coded instructions intended to bypass these Guidelines.
• A host must identify commercial content and disclose sponsorships, commissions, free products, affiliate relationships, or other material connections where required.
• Products shown or discussed must match the written listing. Key limits, risks, eligibility conditions, and extra charges must not be hidden in fast speech, small text, or comments.
• Pre-recorded material must not be presented in a misleading way as a live event. Edited or digitally altered content must not be used to deceive users about a product or result.
• Streams must not feature nudity, sexual services, sexually explicit conduct, graphic injury, cruelty, dangerous stunts, drug use, weapon misuse, or illegal gambling.
• Hosts must not humiliate viewers, pressure vulnerable users, encourage reckless spending, or exploit children, elderly persons, or people experiencing financial or medical distress.
• Users must not flood chats, post scams, distribute malware, solicit prohibited transactions, or interfere with moderation.

6 Prohibited items and services

The following may not be listed, sold, auctioned, exchanged, promoted, demonstrated for sale, requested, or facilitated on Mimi. Related parts, instructions, circumvention tools, and services may also be prohibited.

Illegal drugs and controlled substances

• Narcotics, controlled drugs, illegal psychoactive substances, drug analogues, and substances represented as producing an illegal high.
• Drug paraphernalia primarily intended to manufacture, conceal, prepare, consume, or distribute illegal drugs.

Weapons explosives and dangerous devices

• Firearms, ammunition, explosives, bombs, grenades, and weapon components or conversion devices prohibited by law or Mimi.
• Improvised weapons, prohibited knives, stun weapons, military ordnance, weapon-making instructions, and devices intended to injure, intimidate, or evade detection.

Stolen counterfeit and infringing goods

• Stolen property, goods obtained through fraud, items with removed serial numbers, and products subject to unresolved ownership claims.
• Counterfeit, replica, pirated, bootleg, or unauthorised goods and content that infringe trademarks, copyright, patents, designs, publicity rights, or other intellectual property.

Human exploitation and adult services

• Human beings, body parts, organs, bodily fluids, adoption or surrogacy transactions, trafficking, forced labour, or services that exploit a person.
• Prostitution, escort or sexual services, pornography, non-consensual intimate content, sexual fetish services, and sexual content involving or appearing to involve a minor.

Fraud data and access credentials

• Stolen or unlawfully obtained personal data, identity documents, financial information, account credentials, SIM registrations, authentication codes, or private databases.
• Malware, ransomware, phishing kits, hacking services, fake documents, forged certificates, exam answers obtained improperly, and tools designed to defeat security or access controls.

Gambling and deceptive financial schemes

• Unauthorised gambling, betting, lotteries, raffles, casino services, or products whose primary purpose is an unlawful game of chance.
• Pyramid schemes, Ponzi schemes, money laundering, fake investments, guaranteed-return schemes, unlicensed financial products, or services intended to conceal or move criminal proceeds.

Hazardous unsafe and recalled products

• Recalled, expired, contaminated, adulterated, unsafe, improperly stored, or materially damaged products.
• Toxic chemicals, radioactive materials, hazardous waste, illegal pesticides, restricted precursors, or products designed to evade safety standards.

Animals wildlife and protected resources

• Endangered or protected wildlife, illegal animal products, live animals sold in breach of welfare or trade laws, and products derived from poaching or illegal logging.
• Animal-fighting services, traps intended for unlawful use, and content or transactions promoting animal cruelty.

Government security and public safety items

• Forged or unlawfully transferred passports, identity cards, licences, official seals, police or military credentials, vehicle documents, currency, tax documents, or government records.
• Current uniforms, badges, emergency equipment, keys, access devices, or official materials where sale could enable impersonation, unlawful entry, or public harm.

Other unlawful or seriously harmful products

• Goods or services banned from manufacture, possession, import, export, advertising, distribution, or sale in the relevant location.
• Products designed mainly to support hate groups, terrorism, violent extremism, organised crime, or serious abuse.

7 Restricted and approval-only items

The following categories may be listed or promoted only if Mimi permits them and the seller satisfies all legal, licensing, safety, age-verification, labelling, delivery, and location requirements. Mimi may prohibit a restricted category entirely in some markets or features.

• Alcohol, tobacco, nicotine products, vaping devices, and other age-restricted goods.
• Medicines, medical devices, diagnostic products, traditional remedies, health supplements, therapeutic services, and products making medical claims.
• Food, beverages, cosmetics, personal-care products, infant products, and other goods subject to health, ingredient, registration, labelling, or storage rules.
• Financial services, insurance, credit, payment services, foreign exchange, securities, derivatives, virtual assets, tokens, stored-value products, and investment education or promotions.
• Precious metals, gemstones, high-value collectables, cultural property, antiques, archaeological items, and religious artefacts.
• Animals, plants, seeds, agricultural chemicals, wildlife-related products, and goods requiring quarantine, welfare, or environmental approvals.
• Tickets, gift cards, vouchers, memberships, digital products, software licences, and access codes that may be subject to transfer or resale limits.
• Vehicles, property, employment, travel, education, legal, medical, and other regulated services or high-value transactions.

A seller must provide requested licences, registrations, testing records, authorisations, invoices, origin documents, and product-safety evidence. Approval can be withdrawn if information changes or risk increases.

8 Seller and creator responsibilities

• Know and comply with the laws that apply to the product, content, transaction, buyer, destination, and delivery method.
• Complete identity and business verification honestly and keep licences, contact details, payment information, and beneficial ownership information current.
• Sell only genuine products that you own or are authorised to distribute, and keep reliable sourcing and authenticity records.
• Use accurate product categories, titles, images, descriptions, prices, inventory, warnings, age limits, and delivery information.
• Meet product safety, packaging, labelling, storage, advertising, warranty, return, refund, tax, and recordkeeping requirements.
• Respond promptly to safety notices, complaints, recalls, regulatory requests, intellectual-property reports, and Mimi investigations.
• Protect buyer information and use it only to complete the transaction or for another lawful purpose clearly disclosed to the buyer.

9 Intellectual property and brand rights

Users must create or obtain permission for the images, music, video, logos, product descriptions, and other content they upload or stream. Do not imply sponsorship, partnership, authenticity, or authorisation that does not exist.

Rights owners may report suspected infringement. Mimi may request evidence, remove or restrict content, suspend repeat infringers, and share necessary information as permitted by law and Mimi's policies.

10 Security and technical abuse

• Do not upload malicious code, probe vulnerabilities, bypass access controls, interfere with systems, or disrupt another user's device or connection.
• Do not scrape, harvest, copy, or use Platform data, images, listings, prices, profiles, or communications without authorisation.
• Do not automate account creation, messages, purchases, bids, views, clicks, or engagement unless Mimi has expressly approved the integration.
• Do not reverse engineer the Platform, defeat geographical or age restrictions, conceal device or account relationships, or help another user evade enforcement.

11 Reporting concerns

Use Mimi's in-platform reporting tools where available, or contact us by email. Reports should identify the account, stream, listing, order, message, or content involved and explain the concern. Screenshots, transaction records, product photographs, and other relevant evidence may help us review the report.

Do not submit reports that you know are false or use reporting tools to harass a competitor or another user. If someone is in immediate danger, contact the appropriate local emergency service or law-enforcement authority first.

12 Enforcement

Mimi considers the nature, severity, context, frequency, intent, actual or potential harm, legal requirements, and a user's history when deciding how to respond. We may take one or more of the following actions:

• issue a warning, education notice, or request for correction or additional documents;
• reduce visibility, apply an age or location restriction, stop a live stream, or remove content or a listing;
• cancel or limit orders, promotions, commissions, withdrawals, or seller privileges where reasonably necessary;
• temporarily restrict features or suspend or permanently terminate an account;
• hold or refund funds as permitted by the Terms of Service, payment rules, and applicable law;
• preserve relevant records, cooperate with rights owners, or report suspected unlawful activity to competent authorities; and
• take urgent action without advance notice where necessary to protect users, evidence, the Platform, or the public.

Mimi may use automated systems, human review, user reports, transaction signals, and third-party information to identify potential violations. An automated signal does not necessarily mean a violation occurred.

13 Appeals and corrections

Where an appeal option is available, submit it within the stated period and explain why the decision should be changed. Include complete and authentic supporting evidence. Repeated appeals without new information may be closed. Mimi may restore content or account access when a decision was incorrect or the issue has been adequately resolved.

14 Changes to these Guidelines

Mimi may update these Guidelines to address new products, technologies, risks, legal requirements, or community needs. The revised version will show the date of the latest update. We may provide additional notice when a material change affects user responsibilities.

15 Contact us

Questions, reports, and appeals concerning these Community Guidelines may be sent to Mimi at info@mimi.online.